I have had this product I would say around 6 months and I loved it but now yesterday May 7, 2021 the top not the tweezer like epilator but the actual razor style head fell to the floor I picked it up and put it onto the machine. I proceeded to shave . I felt as if it were scratching me. I thought that it was the comb like feature that it has As I realized later it was scratching me in fact I have razor burns and nicks on my legs. I have a long scratch down the length of my left leg. it looks like a mix between a razor burn and scratch. I looked at the razor head and it was broken it has a hole in the middle of the mesh-like metallic screen. This is what nicked my legs I would like top receive a replacement head if possible. I do not have the ticket for the purchase of the product but I did purchase it around 6-8 months ago on Best Buy I was so happy. I love the epilady and love the razor attachment it makes shaving so easy and nicks seriously don't know how it broke. It just fell under my desk. Could you just replace that part . Even if it is only the top mesh-like part with the littler teeth or combs sticking out from it. I have included the pictures of the Razor and the scratches on my leg although I could not get them darker I hope you can help