On 6/12/2021, customer came in for repair of PDC sensor for their BMW 2017 X3, vin # 5UXWX9C51H0T00271. The customer gave me her warranty policy #[protected] and I, Wing Seto, Manager at Braintree Auto Works, in Braintree Massachusetts called EFG Vehicle Warranty Company at [protected] on 6/14/2021 for an authorization and spoke to Tim and he stated it is covered under customer's warranty policy and approved $435.50 for parts and labor, and I faxed our repair order #GT3870, after receiving authorization number 13B-A0D39 from Tim at [protected]. 30 days had passed since initial contact and no payment has been received. The amount approved for payment is $435.50 and our company has not receive this payment. I called and spoke to Tim in July about not getting the payment and he stated he would submit the payment. Can I contact the Attorney General's Office in Massachusetts to file a complaint or file a claim with Small Claims Court?