ON 3/17/2012 I BOUGHT MICROSOFT OFFICE 2010 HOME AND STUDENT FROM SOFTWARESHOPPINGDEALS.COM THERE WAS PROBLEM WITH THE INSTALL, THEN PROBLEMS WITH THE EXCEL FILES. I CALLED FOR ASSISTANCE. THEIR TECHS WERE UNABLE TO HELP. AFTER MUCH FRUSTRATION WITH THEM, AND THEN FINDING OUT THEIR EMAIL ACCOUNT NO LONGER WORKED AND THEIR PHONE NUMBER WAS DISCONNECTED I TRIED TO CALL MICROSOFT FOR HELP. THEY ASKED FOR THE PRODUCT KEY AND WHEN I GAVE IT TO THEM THEY TOLD ME NO SUCH KEY EXISTED. SO I AM OUT THE $95 FOR THAT PROGRAM AND NOW HAVE TO PURCHASE MICROSOFT 2013. THEY SHOULD BE PUT IN JAIL