Order number :BDM-946-[protected] My academic books were dispatched on 16 July 2021 and when I followed up I was told that at the latest 1st September if the books had not arrived they would have to be considered "lost in transit". I was also told to check that my address is correct (which it was) and to check with neighbours that the books were not picked up. In South Africa, if there a parcel at the post office, we get a collection ticket. No such collection ticket /notice has come to me to date. I have now emailed Book Depository to inform them and almost 24 hours later there is no response. I just want a refund so that I can buy my text books soon.