On the 21st March I looked online for flights to Nashville via Atlanta. As I'm very wary of computers etc I telephoned the company and spoke with a booking agent to request details price etc and my requirements for flights to Nashville. Whilst he spoke English, several times I had to repeat myself and at times found him difficult to understand, however I went ahead and paid for my flights . When I received confirmation details by e mail, I found that only flights to Atlanta had been booked and no connecting flights to Nashville were shown. I telephoned the customer care department and was told if I wanted to complain and cancel or seek a refund I would need to e mail the claims department as there is no telephone number. I was given an e mail address which wasn't recognised . I telephoned again and explained my problem and spoke to the agent who had initially booked my flights. His reply was " I speak to many people and I can't remember if you asked me to book connecting flights to Nashville. " I informed him my reason for going to Nashville was to see family who live there, why would I just want a flight to Atlanta. He said I would need to contact complaints by e mail. He gave me the correct e mail address. I e mailed the company and was told I would receive a reply within 72 hrs. This was last Friday 25th March. It is Monday the 29th and I still haven't heard anything . I now wish an immediate refund of monies paid. Booking ID number [protected] Mr R Woodhead