16 Mar, 2019 → by ClaimboUser303596
booked onto flights we cannot get
1
We booked flights we Mytrip.com for 24th Sep from Kuala Lumpur to London. A couple weeks later i recievd an email saying that there had been a change in itinerary and we needed to change our reservation via a link. I clicked on that link but it was invalid and it said that we couldnt do anything (this was on the same day as the email was recieved) I checked on the airline website and it turns out our booking has been moved so the second flight we were booked on (its a two leg journey) actaually left before the first one arrived, so we werent able to get it. I tried to ring the Mytrip number and was just left on hold for ages, and as its an expensive premium number have bencharged a lot in cost calls. I then found a free number on the site, rang that and got through. This number actually isnt MyTrip number but rather a 'go-to-gate' number, who couldnt do anything to help me as its not the same company but a partener. I spoke to a supervisor who said he put in a request to Mytrip to contact me within 48 hours and they havent and i cant get through to anyone to change the booking to a flight we actually can get. I'm worried they will charge me to change the flight if we can eventually get through to them even though its their fault that they have booked me and my friend onto a flight that is impossible for us to get.