BUYER BEWARE !!! You cannot trust reservations made of this site. I made reservations 2 months in advance for a 12 passenger van for a family trip. A few days later, I called the pickup location to ask if they could give us a 9 passenger van instead of a 12 passenger van. Imagine my shock when they told me that what I had booked through carrentals.com was a 5 passenger car (Mazda 5). I shared the screen capture and reservation email details with carrentals.com customer service that showed booking for a 12 passenger van. I was told that they would check with provider and because this was their error, they would find me a new reservation and provide it at the same cost as my original booking. I remember thinking WOW ! what good customer service! But boy was I wrong! When I called back to follow up I was told to wait as they needed to investigate further. The stories kept changing. Ultimately after a month of chasing I was told that they were unable to make a reservation for me nor give me a credit for the difference in current booking costs (because prices had increased in the month). The final ultimate kick in the mouth was when their customer service team sent me an excerpt of their boilerplate T&C and basically said they weren't responsible for any mistakes and that I was on my own. I shudder to think about the disaster I'd have walked into on the first day of my vacation if I had not discovered their screw-up by accident. Stay away from their platform if you want to be confident about your car rental reservation. They should change their name to amateurhour rentals.com