4 Sep, 2021 → by ClaimboUser398209
Bogus Background Check charge
2
In 2018, I had a very brief membership with Care.Com. The other night, I was on my phone and a pop-up came from the company. I had not thought of them in years and clicked to enter their website. I immediate saw that they still had an active profile for me, though I had not been a member in years. I clicked on that and briefly looked through it before leaving the site. The next morning, I have pending charges on my AMEX card for a membership. I never signed up for one; never gave them my credit card. I called AMEX and they said they could only help if it becomes a real charge--it was currently just pending. I immediately went on their site to see what was happening and saw I not had a "pending account". I cancelled my account online and got a notice from them that "on 9/1/2021, your account will be permanently removed from Care.com". I then wrote to Care.com and stated all of the above. Days later, their charge became a real charge. That same day, I received an email response from Care.com stating I was charged for a "background check". I have no account. I have a screen shot from them stating my account was permanently removed 9/1/21. Why would I need to pay for a background check when I have no account? AND why would they take it upon themselves to charge my credit card which they have had on file for three years? I immediately started an investigation with AMEX. I had AMEX put a block for future charges on my account. And I am taking to social media to share with my followers Care.com's horrible business practices.