Received a size 52 wide leather belt instead of tunic. I returned and completed back of form to receive tunic order#[protected]. Never got tunic. I began calling in may after receiving email that you received return mar 26. Called over 15 times. Message volume too high please call back or holding 45 mins. Finally talked to a manager jul 20 to no avail! He refused to do anything about this. Said I waited too long to contact you. After his refusing to do anything!!! I got very upset!!! Told him as a manager he should do something. Told him I did what I was suppose to!!! I have been a good customer over the years and spent a lot of money with you. So now I receive the wrong item paid shipping and you can't make it right?! I wasn't in the wrong and I didn't like the service I was given. All he said he could do is apologize! This is wrong!!! If this is not corrected you have lost a customer!!! I want a refund or tunic!!! Not a coupon so I would have to spend more!!! Very upset!!!