I purchased a 2012 Nissan Quest on 07/11/2014 and paid for several upgrades on this vehicle. The salesperson whom I believe to be the only honest one in the dealership called me a few weeks later to let me know that service would be calling me to schedule these upgrades. Finally on 07/25 I called there and by this point I was just a tad bit upset. I called there and an assistant manager (I believe his name was Mike)had a huge attitude with me and yelled at me and said I had no business having "an attitude" with him. I then drove through three counties and an hour and a half to drop off this vehicle for the upgrades. I was told by the manager to drop it off on a Wednesday morning because he assured me that the "gouge" in the drivers door would be fixed. I told them that I needed the second vehicle for the van which is a computer chip. They assured me that a second key would be made. I paid for heated leather seats, a back-up camera, and electric start. Boardman Nissan charged me double of what I could have paid others in the business to do this work. The service guys and the salesman told me that my car would be completed on Friday afternoon. I was called on Saturday by the salesman and told the work was completed. I drove an hour and a half to go and pick up the vehicle and the "heated" leather seats weren't heated, the "gouge" on the drivers door wasn't fixed, a second key wasn't made, and the electric start was on the "one key." I was so angry at this point I got out of the vehicle not even noticing if the back up camera was installed and went into the dealership. I was then told by a service manager that they didn't tell me they were going to fix these issues. They brought out a sheet that said "we owe" and the manager told me heated leather seats and wrote down leather seats. He said too bad that they don't owe me anything they didn't put in writing. They lied to me about all these items they said they would fix. I will also be filing in court against then for what it will cost me to fix these items and I will be putting a picket in front of this business until all the issues are resolved. These guys are extremely good at lying to people to sell cars.