Date of Journey:4th Feb 2019 PNR: QHBVSZ Compliant Number : [protected] Description of the incident : Boarding Pass been denied Detailed summary of the incident: Jetstar denied by boarding pass stating I wasn't holding a valid visa (Singapore). However I hold valid boarding pass for flight from Singapore to Pune (India). Despite of me insisting that the same isn't required, still I was denied boarding pass. When I had approached Vietnam Airlines and explained the issue, basis the boarding pass from Singapore to Pune (India), they had issued me a ticket and boarding pass. This shows that the jetstar staff have no clear understanding of immigration laws and rules. Despite of many efforts to make them understand, I failed to convince them. I had to spend ~ USD 300 to buy a new ticket from Vietnam Airlines. Would urge Jetstar to compensate the same. Happy to furnish the requisite details as may required. Thanks & Regards, V V S Prasad Balusu