2 May, 2019 → by ClaimboUser889271
boarding / check in… counter experience at jetstar asia.. counter.. manila
1
I was having 1 kg additional in check in and 2 kg additional in my hand bag.. the staff at jetstar said in a rude manner to pay for the additional as 2250 peso, approx $ 60 ( Singapore dollars) which was ridiculous.. so I tried explaining the additional weight were due to last minute shopping on dresses so it's not worth to pay such a price for the items..and further I explained i am a tourist here...she threw the passport back to me .. asked me decide yourself.. she turned her face and looked at the next passenger in the queue...It was a wow behaviour... congrats Jet star... perhaps the last time I am flying in your airlines.. not only for the additional price of 650 peso per kg which was a ridiculous price and secondly your staff at the counter literally humiliated me in front of many people... I already sent another complaint from in another forum in jet star Asia.. hopefully you will reply... thanks..