I tried to fill a Nuvigil prescription on the last week of September and was told by my pharmacy that they will need to get a pre-authorization before they can fill my prescription. It usually takes about 2 weeks but this time after a month I still had no medications and the pharmacy gave up. I had an appointment the last week of October with my physician who sent another prescription and I received a letter from Blue Cross Blue Shield of Utah stating that I am pre-authorized. My doctor called in the prescription right after our appointment and my pharmacist called me leaving a message that there will be a delay on my prescription. I assumed they meant that they were out and will get supplies later in the week. After a week I called the pharmacist for an update and was advised that they weren't out of stock, they were awaiting pre-authorization from my insurance company. I called Blue Cross and the person told me that the pharmacy doesn't know what they are talking about and that I am pre-authorized for the prescription. I sent a letter and days later someone from Blue Cross contacted me to tell me that the person who entered in my pre-authorization entered in the wrong dates and they fixed it. Finally after 2 months my pharmacy called to inform me they have my prescription ready for pickup! Anyone know of an alternative to Blue Cross Blue Shield in Utah? This isn't the first time I've had problems with their pre-authorization. A couple of years ago I was without Nuvigil for 6 weeks. Luckily I am not reliant on Nuvigil to the point that I cannot function but still take it due to daytime sleepiness and falling asleep easily. Other than their pre-authorization I really don't have much complaints about Blue Cross Blue Shield.