20 Mar, 2019 → by ClaimboUser443608
Billion KIA in Sioux City No Customer Service skills RUDE!!!

I bought and own a 2013 Kia Sorento that I purchased from Billion Kia in Sioux City in 2013. At 63000 the oil sending unit was leaking oil and of course that is 1 of the 3 parts not covered by warranty. So $500.00 later a new oil sending unit was installed on a Friday and I picked up the car on Saturday because I live 2 hours away. Well it didn't make it out of Sioux City and the motor locked up, they forgot to put oil back into it. So I had to pay for a tow truck to get my car out of the intersection before they would reimburse me to make sure it was a warranty issue. Four weeks later I got my car back with said new motor and no loaner car mind you. Two weeks go by and I am blowing transmission fluid everywhere, again I have to pay for towing to the dealership to find out that when they installed new motor they jacked up the front transmission seal, so 2 weeks later I get my car back and again no loaner car. This time no reimbursement on the tow bill. Now my car has 70000 miles on it and is back in the dealership as of Saturday the 16th and they now say another new motor is needed and I am still waiting on a loaner car. They say they have to get permission from Kia before they can give out a loaner car. I have called many times and they will not return my calls and they place blame on Kia.
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