There has been multitudious complaints raised about customers of RealtyTrac cancelling their subscriptions and thereafter having a charge appear on the credit card in the amount of $44.95 from a company called RE Promoter. This happened to me. When I went back to review my email cancellation acknowledgement from RealtyTrac, the email addres for support/ billing questions was [protected]@realestatepromoter.com. This would imply some connection between the two companies. Nevertheless, RE Promoter denies anything but an advertising relationship with RealtyTrac. You must be persistent to get a full refund from RE Promoter. When I emailed them, the email reply was that they would not grant a refund but would cancel my service. Of course, I never signed up for the service and so from my standpoint there was nothing to cancel. Next, I called customer service. "Jeff" told me that he was authorized to rebate two charges for $44.95, although three charges had already been billed to my card. I thanked Jeff for this, but told him I wanted a full refund. He told me I would have to submit a form to the billing department. He emailed me the form, which I completed and returned. Next, I sent an email to Dave Rogers at RE Promoter. I got Dave's address from another post to this site. "Jeff" did not offer Dave's contact informtion to me. Dave's contact information is: Dave Rogers Client Relations & Services Director [protected] dave.[protected]@eharborinc.com Next, I sent a letter to Dave Rogers explaining everything that had happened. I received immediate action from Dave. Dave agreed to refund to me four payments. I was only aware of three, and I guess the last one will be on my next statement. To Dave's credit, he stepped up and offered to refund all four payments, not jsut the three I had asked for. This was the honest and right thing to do, and Dave did it. So, if you push hard enough, you should get a complete refund. While Dave was good to work with, I do sympathize with the comments of other posters who point out that RE Promoter is aware of the methods used by RealtyTrac to channel business to RE Promoter and RE Promoter continues to advertise/do business with RealtyTrac. They benefit from all of the consumers who don't notice the unwarranted charges to their credit card and give up too easily in their quest for a refund. So, while Dave did offer to provide me with a full refund, it is a poor reflection on RE Promoter that one has to go to such lengths just to receive one's money back for a service that one never subsribed to. How many people who are fraudulently billed for the service stop at the receipt of the first email saying "no refund, but we will cancel your service", and are willing to just cut their losses at that. If RE Promoter had integrity as an organization, it would empower its customer service department to deal with the RealtyTrac problem in a forthright manner and offer an immediate refund. Then, RE Promoter would end its relationship with RealtyTrac because of the unethical manner in which RealtyTrac steers "subscribers" to RE Promoter. As for the practices of RealtyTrac, nothing good can be said about a company that steers unwitting customers to a new service that the customer did not knowingly sign up for and provides the new "service" provider with their customer's credit card information. This is unconsciousable, and I hope the State Attorney General in California puts RealtyTrac out of business and its management behind bars. Jim Lafayette, Louisiana