I have been trying to get my remaining time transferred to my new MJ from my old non-functioning one. Many calls to the billing dept., most of which have ended with them hanging up on me. I have spent over 2 hours on this so far, with no results as yet. They have escalated but can't tell me when I should receive a response and there's no way to get beyond the first line CS reps. Awful, horrible, hideous customer service. MagicJack doesn't care about their customers at all, except for their money...