I canceled my subscription with Z57 after about 1 year due to poor performance. I did this both by email and by phone with a representative named Jaren Paraiso giving 30 days notice -June of 2013. I was then called by Z57's collections department Shae Pearson in October 2013 telling me that I owe 177.00 for 3 months July, August and September. When I said I emailed my cancelation, as well as spoke to a Jaren Pearson the Z57 representative they said that "yes we have your email and we logged your call to cancel" So i then asked what was the problem. Z57 told me that I was called later that week and agreed to re-join. I said that is an error. i then asked if they logged and recorded all calI's, they said yes, I said great, can you send me the audio MP3 or the transcript of the call stating that I re-joined. Z57 Shea Person said they don't have that one but my re-joining shows in a "memo" that I did re-join. I then said OK that's not accurate, can I speak with the employee that I spoke with Jaren Pearson, I am sure he made a mistake. Z57 told me that he was a very good employee and he does not make mistakes. I then asked do you have any records at all showing I re-joined. Z57 said no, I then asked to speak with Jaren or a manager, I was told by Shea Pearson that Jaren was no longer with Z57 and I am the manager, "sweetheart". I asked that we keep the conversation professional and please call me by my first or last name. Shea Pearson then began to get a bit personal, that's when the conversation ended. This was on or about October 10, 2013. I now have a bill for 177.00 and i will be going to collections. This type of practice cannot be allowed to go unchecked. Hence, the reason for this letter