I sent my Samsung Galaxy S6 32GB phone absolutely flawless. I even send in the original box, user manual and original packing material. In addition, I bubble-wrapped the original package and shipped on a small box. A week elapsed and I called them to check how's it going. They gave me an answer saying, "shipment arrived, but there wasn't any device". This took me to surprise. I even confirmed with the FedEx shipment to see if the box was tampered. FedEx shipped perfectly well. GizMogul wanted me to file a claim with FedEx. Absolutely ruthless company. Don't ever trade-in your devices in GizMogul.