I ordered a website from Godaddy for the second time 11/2020. Go daddy never completed my site and refused to give me a refund. I worked with a rep by the name of Alex for 3 months and made appointments with me and did not show up. He stated he would submit tickets to website design and never did. He blatantly disregarded me and my small business. I requested a refund so that i can take my business elsewhere and I was discriminated against by a " customer experience" manager. I received a call from a Nick O today 03/02/2021 at 4:48pm est. Nick stated he made a decision to deny a refund request because my order was restarted 11/2020 and initial order was placed 04/2019. I asked Nick was he aware of the negligence of staff member Alex, he said no we wont speak to that. I asked Nick did he do a proper investigation, and he stated no, he read notes. I asked nick did he hear the previous phone calls I regarded to all of the update promises that didn't take place he stated no, and he has done all that he was going to do and her can offer me 3 months of free hosting. I asked Nick why he felt he should not complete a full proper investigation, and then make a decision. Nick responded to me and said he didn't need to. The lack of customer care that Nick a "Customer Experience Manager" had is the highest level of Unprofessionalism. Nick's lack of empathy is woeful and his "as a matter of fact" attitude was uncivil. That fact that my account didn't get properly investigated for a refund due to my purchase date is discriminatory. Godaddy has never made my site live. Alex has missed 4 go live dates in 2021 alone. There are multiple recorded calls that provide proof Alex negligence. And to top it off my company has lost over 250k in funding opportunities and 03/09 will be another 50k. This is unacceptable and i need to be contacted amber.[protected]@live.com.