unfortunately nowadays people write anything on the interest. Whether its true or not. I have recently purchased a Puronics system and it has been one of if not the best decisions I have made in my life. The system works amazing, service is unbelievable, and I feel like part of their family. I was skeptical at first because I saw a few bad reviews, but the great out weigh the bad by miles. And after doing research, the few bad reviews were from sites that were not accredited by the BBB or actual customers reviews. Recommend Puronics to anyone and everyone!!!