I ordered a spa kit for a stressed out sister for her birthday so she could relax and enjoy her birthday that will soon be interrupted by Hurricane Florence. It was delivered the very next day. I was notified immediately that the package was delivered. My sister called and text me pictures of the gift. The gift card that was included was first rate and very classy. I am writing this in hope to prove that good experiences happen so don't believe everything negative that you read here. I hope this experience helps and you have the same. She loves the product and told me that it is "5 Star" hotel/spa quality. Thanks for reading this post.