Issue Dec 2017 unresolved and the fridge failed again August 16, 2018. Again the fridge is not keeping the proper safe cool temperature for food storage and is making a horrible noise. Called WarrenTech and apparently they subbed the job out - tech was scheduled to arrive 8-5 window. No one showed up. Numerous calls to tech company- no response. Finally the company called to say that WarrenTech never booked them!!? Again Geek Warranty sold by Best Buy and serviced by WarrenTech is useless. I will require loss of wages reimbursement and loss of food paid for. Bought $12,000 kitchen appliances from Mount Laurel, NJ Pacific Sales in Best Buy. Paid over $750 for extended warranty on the appliances which they wrote down was for the Geek Squad. Recently the Samsung high end fridge was not keeping a safe cool temperature for food storage so we called Geek who said to call Pacific Sales. We were then told to call WarrenTech but never got a response after 5 calls. Then Pacific Sales told me that they fired WarrenTech and went with Geek. We have waited over a month for warranty service we paid for. We are still waiting and so we asked for a refund on the money we paid for the useless warranty. Pacific Sales Is content to have me to between WarrenTech and Geek but not willing to offer the warranty service I paid money for. Review about: Pacific Sales Refrigerator Warranty. Reason of review: Warranty issue. Monetary Loss: $750. Preferred solution: Full refund.