I am an auto dealership our mechanics are issued dealer specific tags. I received charges from NTTA on dealer tags for one mechanic for over $350.00, the picture displayed has a different expiration date(there also does not appear to have the State of Texas symbol). I called NTTA on 03/15, spoke with Yolanda, and was advised to send the tag receipt reflecting this by fax to the fax number given. I was told give them 7 to 10 days and it should be resolved. Instead, I called 03/29/21 spoke with Amanda and was told it was denied, I was told that the tags looked fake but nothing she can do... Called again spoke with Diamond she said that I didn't email info in, she said the fax I was given, noone checks and that they will open a case and email me step-by-step instructions as to how to send proof etc. I called 3 times this day twice asked for a supervisor. I was told they just would not speak with me. I was also told to file a police report, so I did. I did receive an email with a case number, no instructions and if I had Q's call their number. I called again spoke with Leo. Now I have received a bill under another mechanics name, same issue, fake tags, different exp. Date. I referred to the email with no instructions. I was told they were behind, it would take until the end of the week to receive email with instructions. In less than 24hrs I received another email case was closed/denied. I am just getting the run around. Spent hours on hold or on calls with NTTA to get nowhere. The fees by the time I got the bill and called (same day) had doubled. Whoever is using the fake tags are driving almost 24/7 on these toll roads. I also requested the images to be emailed to me so I can see the vehicles, never received. The fees are over $1000.00. I/we cannot be held responsible for people making fake tags!! i need this resolved and I have already sent in the proof(our receipt on the tags) and been denied, please help. Please contact me by email [protected]@gmail.com my contact info: Ladonna Carrell Euro American Motorcars 2001 E Lancaster Ave Fort Worth TX 76103 Fort Worth Ph: [protected] Arlington Ph: [protected]