Gentlemen: This to inform you that I have been your customer for more than 20 years, and I always loved the quality of the steaks. My issue here regarding Ribeye Steaks that I received in the last 3 purchases. The last one mentioned as above was terrible. Hard, no taste at all, it was not an oblong steak, it looked like to me more than a trimmed New York Strip . I had to pay for 4-80z Ribeye $99.00. When a placed the order I discussed with customer's service representative, I told her exactly what I wanted. When I receive the shipment just looking at the steaks, unfortunately were not what I use to receive long time ago . Mr.Simon what happened to the nice and beautiful oval Ribeye Tenderness, Rich flavor, marbling with a little fat inside creating juiciness and testier?. How I can I get some of them?. In the past I also tried your Crown steaks, but I prefer Ribeye. I must conclude that I have been lately very disappointed of the meat you sell, the quality is no longer there. Further more, I paid a visit to a local butcher shop, and I immediately realized that your steak are not longer at par for what I can buy and even cheaper. It is not my habit of making complaints, but in this case considering what I pay for your last Ribeye, I will better off and change supplier. Looking for your comments. Best Regards Giovanni Sammarco #102153