Because they don’t have a good customer service , and their agents don’t know how to speak with customers

/ 78 reviews

4 Aug, 2021 → by ClaimboUser152850

I'm calling because they supposed to do a refund, because they charge me twice, and everytime I call my agent instead of helping me he being rude to me ,the first time I call , he told me they will send the refund in 3 days, and now it almost 15 days, he still telling me to wait and I dont even know for how long like they still my money, I dont receive any email talking about my refund either.

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Bristol West Insurance - Other Reviews

》 Bad experience with claims dept.

》 I need to speak with someone in charge

》 Wanted to give credit where it’s due

》 Failure to cancel my policy

》 Terrible customer service and company does not follow its own written rules for mailed in payments of premiums

》 I just had an accident and need to file a claim.

》 I mailed your payment the 5th of this month it should be getting to u guys

》 Horrible service won’t return calls ect.

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