We bought a brand new Hyundai Sonata from Baytowne Motors in Barrie, Ontario. 2100 kilometres after the purchase the engine light came on and indicated that there was a problem. We immediatley took the vehicle back to Baytowne Hyundai to the blank and very condescending stare of the service manager Darlene Playne. Darlene seems like she is a breathing human being but when it comes to a customer who has a problem she cocoons like a caterpiller in the spring. Her only defense is to blame the driver, the road conditions and the manufacturer first before she agrees that under warrantly they should review the problem. Upon review, they indicate that yes indeed the engine light has come on but fail to get it fixed under many trips back and forth to Baytowne. Engine light continues to signal and diagnostics continue to light up with severe electrical issues. After several attempts to get this ongoing problem fixed ( clearly a lemon product or at best a possessed truck) we demand to see Jim Williams - the owner. Now, Jim is the president of the local Rotary Club and a very visible individual. Visible until the contract is signed. Once contract has been enacted Jim buries his formidable head into the sand like a female Ostrich in heat. Never returns calls, missed set appointments to solve problems and looks at his cell phone like it is a hand grenade and needs to be dismantled. Next step president of Hyundai Canada - Once we elevated the problem to the president they were quick to investigate and put their customer service team on it. They acted quickly to determine that the dealer is responsible for solving the problem of a clearly lemon product. Oh, Oh - back to the land of blank stares,the Abbott and Costello routine of "Blame the customer" and Ostriches. Needles to say, we have a new round of electical distruptions each and every day, stalled engine, no onboard lights, oil lights flashing etc and only to be told that we should invest $2300.00 so that Hyundai can replace each of the flashing diagnostics without knowing if that is the problem - starting with the catalytic converter - the most expensive part. Nice work Jim - keep up the good faith and your continued success in moving vehicles without a repeat customer. Truly miraculous. I think the product is good when fixed but I do know to never, ever deal with Baytowne Hyundai Barrie and their cast of characters.