I have used Western Union approximately 10 times over the last 5 years. Yesterday, I went to Western Union to send my brother some money. Everything went as expected except for him being able to pick up his money. He was once informed that it wasn't available yet to come back later. He went to another location where he was informed that the computer was down or something to that effect. When I checked the status online it showed that I had been refunded and to call customer service. I called customer service only to find out that I was banned from using Western Union, with no explanation why. I've never been involved in any type of online or financial, or Internet fraud, never been convicted of a crime, and I was told that I was banned from using their services. I was flabbergasted. For the record everyone, MoneyGram is so easy and much better.