I am the executrix for William F Duffy who died on April 20, 2021. His USAA number was 124 01 92. MY name is Mary M Warfield. I was appointed executrix by probate court on June 14, 2021. Those records death certificate and probate appointment shod be in your files. I was able to close his credit card and checking account, but I have not been able to get copies of his checking account statements from March 2021 to June when it was closed. I botched an attempt at setting up my online identity and now are considered unable to verify identity by the personnel I have talked to . I need the bank statements for probate court and probably the estate return. I have also been able to pay is car insurance. (I want to maintain insurance until the car is passed to the beneficiary). I have already had to ask from an extension of time from the probate court. I have seen no progress in getting those records for the past month and a half.