My letter to Red Envelope: To Whom it May Concern: For many years I have been a customer of Red Envelope, enjoying the unique and high quality gifts which have brought many a family member or friend happiness upon receiving them. Your packaging is superb, your selection excellent and your Website very well organized and easy to use. As you can tell, I have been a happy customer and most impressed with your company---that is until I started receiving $14.95 charges on my credit card statement for Red Envelope Rewards. Shame on you for promoting this "rewards" program which you know is a scam. I would not have expected a classy company like Red Envelope to lower itself to subjecting its customers to such marketing trickery. Offering a low introductory fee knowing that the fine print says your customers will be subjected to a significant automated charge---for services they are unlikely to use and do not understand---is wrong. When I go to your Website to shop, I want fast service. Convenience and greater selection are the essence of online shopping. Your company has always delivered that, so I do not spend time analyzing whether what you say is what you mean and I didn't think I had to because I have trusted your company to have more respect for its customers than that. There are plenty of other online retailers that I already avoid precisely because I don't want to deal with their gimmicks, popups, rebates, surveys, etc. The $29.90 that Red Envelope Rewards has debited from my account, for services I did not use, is $29.90 I won't be spending on RedEnvelope.com. Tomorrow, though, I'll be spending another $30 on lunch with my best friend---someone with whom I frequently exchange gifts purchased on Red Envelope. I'll be sure to warn her of your poor choice in promoting this scheme. Please do not send me some form letter explaining that thousands of people are benefitting from Red Envelope Rewards because frankly, I don't care about whether they are or aren't. My point is that the way in which you have promoted the program is a bait and switch and I thought you were better than that. I'm almost certain the rewards program is actually run by another company and you simply endorse it. Stop. You are compromising your brand and the loyalty of the customers who trust you. Do an online search for "Red Envelope Rewards" and you'll find enough complaint websites to know I am not alone.