We attempted to rent from three of your locations, two of which attempted a bait and switch on us with apartments and prices, and the third applied pressure in an attempt to get us to rent. The communities were Album Keller Ranch and Holston, and the third was the Elan Keller Ranch - all within the Fort Worth/Keller, TX (area). With the Holston we has already paid and applied for which they agreed to send me a refund for the full amount, but I was told that it would be processed right away, only to find out today that it takes 30 days to get back (at minimum) which is unacceptable when you all get it immediately, but it takes us 30 days to get and we need that money to apply for another apartment - which could cause us to lose the apartment because we are waiting on funds...I was NEVER told, and I have in writing, that it would take 30 days, I was told processed immediately. Bait and switching is illegal, trying to pressure someone to get into an apartment is not professional. We will be sharing with every and anyone not to deal with any complexes related to Greystar. I know this may not bother anyone there and may be of no concern that you have lost one customer, but word of mouth does a lot for businesses...it can be good or it can be bad...and from the other complaints and reviews I have read, glad we did not go through with getting an apartment. We cannot do business with people we cannot trust or that have very unprofessional attitudes and no concern for their residents or future residents.