I ordered and paid additional money for a nonsmoking room for my son. Upon arrival he was given a smoking room and told non-smoking would be additional $21. I sent him back down to inform the desk we had already paid extra and they indicated we had paid extra for a late in the day reservation. I spoke with Elvie in customer service at Priceline who said their contract was for a smoking room. I informed her this was a bait and switch or there was a problem with their website. I had paid an additional $14 for a non-smoking room. She informed me that no one had complained of any website problems (ME) It is simple...common sense should tell you someone doesn't pay additional money because they want to!!! I admit I was more than frustrated with this agent whose only resolution was for me to pay the additional $ or cancel the reservation. I am a frequent traveler and have not had to contact their customer service before so their agents' unwillingness to correct an error is unacceptable