Flight - Johannesburg on 30 April 2019 (departure at 01:55) via Nairobi (departure at 07:50), to Zanzibar. Flight numbers were respectively KQ765 and KQ490. My booking reference is VOY29N. Travelers were Spencer Samuel and Paula Macchelli. File Ref: ZNZKQ17966 Two bags were checked In at Johannesburg and we were advised that both bags would be transferred directly to Zanzibar. Both Bags did not arrive. We received one bag belonging to Mr Spencer Samuel at only 12pm on 1 May 2019, but not the bag of Paula Macchelli (Bag Tag number: KQ176145). Kenya Airways staff in Johannesburg checked both bags in under the name of S Samuel - who knows why (see bag tag attached). I have not received my luggage and have been advised that it missing as no one knows its whereabouts. We still have received no substantive feedback from Kenya Airways, despite request. We have asked to formally make a claim for compensation in writing. No one responds. No one in the organisation seems to have a clue - as to what is happening, who knows what or as to how to resolve this... This is completely unacceptable and unprofessional. We require urgent return of the baggage. Failing this, compensation of the full contents thereof (contents can be provided on request). We have never received such poor service in my life. This trip was our Honeymoon and Kenya Airways should be ashamed. We will never fly with Kenya Airways again.