Dear China Airlines Luggage controller, With all due respect, I am writing this letter to inform you about the services of your airline. I complaint about our lugagge that has been delayed, We had a flight last saturday April 27, 2019 at 1125pm CA-970 SG-PEK at 8:25am connecting flight from CA-129 PEK to Busan reach Busan on April 28, 2019 at 11:45am. While waiting in the belt, our baggage didnt show up. We thought it was in information counter and we found out that our baggage was left in Beijing, because of short interval of the flight. We are ask to fill up the Property Irregularity Report (PIR) and they said they will call us for the tracking of the baggage, but they didnt! Our baggage no. CA383811 and CA953930. Unfortunately, we have not given any update either, we tried to call the hotline but no response at that time. They told us that they will arrange to deliver in our hotel, but it didnt happen agan! Yet, On the 3rd day we went to Seoul (April 30) and luckily our hotel in Busan help us to contact the operator as they can understand because they are speaking in Korean. They manage to contact and arrange to deliver to our Hotel in Myeongdong night time on April 30, 2019. In this experience, it cause a lot of trouble to us. I am very displeased with this occurrence. Our flight PNR: PH8W0Z Passenger Name: Marienette Flotildes Deanna Rose Zapanta I hope you will look into it and wont let it happen again. Best regards, Marienette Flotildes +[protected]