On Saturday 6 of March I had 2 transactions done with truworths somerset mall (555) which was pleasant the cashier assisted me very nice as I told her with my first transaction its a present and if it doesn't fit my girlfriend can I bring it back for a different size she said yes and asked if she must give me a gift card along with the dress I told her isn't necessary coz I will keep the slip, I felt so good that I came back to the store and bought myself also a pants and t-shirt. Sunday My girlfriend told me it doesn't fit her Monday she went to the store and asked if they might have a bigger size and it shows on system store have a size bigger and asked the lady to keep it aside she will come on Tuesday to exchange her dress for the bigger size all well set, Tuesday morning the manager named Alisha Ferus told her they can't assist her she must lay a complaint and they will wait till headoffice give them feedback I was so upset buying for something cash that she can't exchange and I asked her to go back the afternoon and again they told her they can't assist her to exchange for a bigger size, that I went myself the evening and asked the manager that I would like to exchange for a size 38 and I was told it isn't possible I must wait till the area manager comes in the morning then maybe they can assist me with an exchange, this manager had no attention at all to help me she rather had a stinking attitude with me So I asked her to call the area manager if she would need an Auth code for the price change still didn't wanted to help just said isn't possible. Do then I told her well if I can't walk out with a size 38 now I want my money back and also going to return all the clothes I bought on 6 of March so she easily said okay went home fetch the clothes come back to her checking slips while busy processing the refund I was so shocked how easily the manager of truworths somerset mall would give me a cash refund other then to assist me with a bigger size how does this make sense this manager isn't the name manager worth with no intention to satisfy a customer needs. Cashier to assist with sale: Leandre Manager to assist with exchange: Alisha Ferus