Needed two batteries for a hoverround have used batteries plus be for taken the scooter in before they would test the batteries and if i needed new one's they put them on i think i need new batteries again went in this morning aroud 10:30 and the man i talk to said i would have to take the batteries off and bring them in i am 63 om oxygen and can"t do it myself.he just seem like he did not won't to do so i told him i would take it some were else i i won't step foot back in batteries plus User's recommendation: dont shop at batteries plus.