Purchased 3 locks 15 months ago. Now only one works. Called company waited 5 hours for them to call back. You only have a one-year Warranty, purchase a new lock said the very rude customer service person that called me back. I sure am sorry I spent the money for these locks. Very poor quality that doesn't last and even worse customer service. A very poor Menards Product. a Menards Product. a Menards product. User's recommendation: Purchase something else won't last.