Sometime last month we bought cake flour at Checkers Nicolway in Brynston. Last week wanted to use the flour only to find it bad, it had threads and worms. We called your customer service line on Friday 19th and spoke to some Liezel and gave her all the details of the flour and she promised to attend to our complaint. She didn't give us the reference number for the call and when I asked for it, she promised to send it directly to my phone but to date we haven't heard from her nor do we have the reference that was promised. I am not sure what does that suggests, if is that's Tiger brands treats customers or is it the issue of that individual because I'm still waiting for feedback and on the same token we are very much inconvenienced because we are now sitting with the flour and not sure what to do with it.