******* August 06, 2019 Tuesday Kids Eat Free! ****Please Read. I am a grandmother that decided to take my two granddaughter and my Husband out to eat on Tuesday (kids eat free night). Firstly, I was informed, on (kids eat free)night ,no other offer is honored including (Senior Citizen discounts, which by the way is advertised every night including Tuesdays)No Discount if you bring the children. Nevertheless, I paid regular price for the hubby and I,asking for water for all, being handed clear glasses for water.He is 67 and I am 61,in order for my grandkids to eat free.Water is dispensed from a soda (multi drink machine) Hubby and girls went to drink machine and got drinks including mine. I had retreated to the bathroom to urinate and wash my hands. When I returned to the table 6 year old granddaughter was crying, I instantly ask why, hubby explained that while I was gone dark blonde haired lady, hair braided down her back (later was told to me by her, that she was the Floor Manager) had come to the table and told hubby that she could not have that drink and was trying to remove the drink from the 6 year old telling her she could not have that drink, reaching to tug the glass from her telling her that was not water. Hubby told her that we would pay for it as soon as his wife returned,and she continued to pull at glass making a scene.Other costumers were looking at our table and 6 year old was embarrassed and began crying.She (floor manager) did this 3 time within the time it took me to return to the table.By the way, which was not a long length of time.When I returned, hubby told me what happened. After comforting granddaughter, I handed hubby $5.00 to go pay for whatever she had in her glass, which turned out to be lemonaide. I asked who had done this to the little girl?. Husband looked around but, could not see her on the floor. Older grand daughter pointed her out cleaning ice cream machine.So, I walked over to her to inform her that the drink was paid for, that it wasn't right that she confront a 6 year old by pulling the glass from her.Her response was "That's my job". I asked her, was it her job to come to the table three time?, after my husband had informed her that he had no money on him, that he would pay as soon as I returned.All she would say was it was her job and she was just doing her job.I could not believe that she was the numb to the fact that that was a 6 year old.She introduced me to her manager, ( a small black haired white man, came from the kitchen area.) I introduced myself with a handshake, the continued to complain about how my family was treated and how the upset it caused. He of course defended her actions with the "That's her job".Left me puzzled and confused that, that is course of Sicily's Family Restaurant complaint department . Manager was no more intelligent then so called( Floor Manager), toward the costumer service. I informed him that is bad business.I did inform Floor Manager lady that I was not done with her. My intention is to reach out to Corporate and notify them of the treatment received.i.e.Poor costumer service. I saw that this little girl had been pin pointed by this so call (Floor Manager) when I looked around and saw a number of costumers with colored drinks in their clear glasses,(Floor Manager was not doing her job,correctly) I notified her that several other people had colored drinks in their glasses.Fair is fair. She went to another taller dark with braided hair Manager .That came to our table and told me it was not right that I tell his (Floor Manager) that I was not done with her, I was going higher up to Corporate,since obviously nothing was being done.He also told me( Floor Manager) felt like she was being harassed, because I told her of other clear glasses which obviously was not water.I then asked him. Then if not tell(Floor Manager) who should I tell he said he was General Manager of that store. So I said , store manager ...Is it not fair everyone should be treated the same? He said since , (Floor Manager) and I had,had altercation that I was to talk to him instead.I did not feel like it was an altercation, I was just informing her of her actions and the course it led to. No complaining I guess to these Managers..Might hurt their feelings. ***Bad Customer Service*** Not Family Friendly. Location: Sicily's Of Houma Buffet Restaurant @ 1539 Martin Luther King Jr. Blvd. Houma 70364