The freezer drawer on my refrigerator is misaligned. We measured it to confirm and there was a quarter of a inch difference. I didn't understand the directions in the manual on fixing freezer door gaps. I called GE to ask if this was serviceable. They said yes and sent a technician. The technician was extremely rude from the beginning for some unknown reason. Despite this I was as polite as possible. I showed him the issue and he immediately barked this is not his job, and I should have called the store where I purchased the item to fix this. Since he was in a bad mood I didn't want to engage so I said nothing. But in hindsight I had called Customer Service and they were the ones who told me they would send a technician. He turns the allen key twice on the right door and says I'm done. I said, well the issue is more the freezer drawer. The left side is lower than the right. He didn't bend to check and just said you are seeing an optical illusion, its fine. You are seeing things. I said, sir no I'm not I would not call a technician to waste my time. I have measurements. He lied to me and said you cant do anything the bottom freezers are sealed from inside so you cannot align them. So the manual GE supplied has false information? We went back and forth on this and he was getting louder and I would have to get louder cause he wouldn't let me speak. He said, I'm leaving I don't have to be here. I said, well what is your name since you never gave it me because I need to file a complaint. He said, its on my shirt - read it! At that point that was too much. Then I said, you have no reason to be aggressive, rude, and dismissive of me I will be filing a complaint against you. I don't understand what you are mad at, is it my face? He goes well, I'll file one against you. This is on my security camera him threatening me with a complaint. I said, go ahead just go. I call GE not even 10 minutes later to make another appointment and they said the technician has put me on a Do Not Service list because he didn't like the way he was treated. Apparently I can never get in home service from GE again. He was the one aggressive with me and this was just retaliation cause I said I would be filing a complaint against him. The Customer Service Escalation team was useless. This man came into my home and was disrespectful to me yet they are supporting his baseless claims. They said we need to protect our technicians. You need to protect your technicians? I'm 108 pounds. You sent a large, angry man into my home who basically told me he is too good to align doors, that I am wasting his time, I am seeing optical illusions, and you need to protect your technician? I spent $8000 on your appliance suite, I was nothing but nice to this man but he was looking for an argument. Also, when I bought these appliances there is a standard warranty which says GE guarantees under its one full year warranty, 'GE will provide, free of charge, all labor and related service costs...' So, how can they refuse service? Now, I'm being told when I call customer service that they will give me $250 to find my own provider to align the doors. The warranty contract says GE will provide...it doesn't say customer is responsible for finding provider. Some incidents will cost way more than $250 especially in the New York area, that fee is unreasonable. Nor does it say in the contract the provided GE Service Technician has a right to terminate/alter the the Standard Warranty. You can't change the terms of the warranty at the whim of a technician who decided he didn't like me, or didn't want to do the work. So if you expected a great customer service by spending slightly more on the GE Cafe Series that is absolutely not true. The service is terrible. Its absolutely insane that I spent that much money and they are trying to renege on the standard warranty. Please everyone be aware they are not upholding their Standard Warranty and the customer is at the whim of their technicians.