I needed a caliper and had to have someone pick it up. The person who took my phone order screwed up I told him rear and he gave me a rear. When I got the part and realized it was wrong I called and asked if they would stay 5 minutes so I could get there to exchange. Derek got on the phone and told me he wouldnt stay 5 minutes and it wasnt his problem. His customer service skills absolutely suck and how he talks to customers. I was just in there the previous day and spent close to 700 on brake parts. As as me coming back and doing business I will not plenty of other places