I started with Monitronics in 2009 and finally cancelled my service with them in 2016. The contract was for 60 months. I was NOT aware it was for 5 years. I stay longer than I should have and finally wrote a letter of cancellation in 2016. They still billed me and I refused to pay so after 7 years with this company Monitronics sent a $57.00 bill to collections. And now I have to deal with a negative mark on all three of my credit reports because of their bad customer service and disgrace to a valued customer. :-( I have written several letters to solve this problem but the Southwest Credit Collections won't drop this crazy charge-off. This is an OUTRAGE and I will continue to pursue this.