When Mitch the owner comes to your home he's all nice until you sign a contract! Once the windows are installed and you need something his wife (who answers the phone is rude, obnoxious, and treats you like you are a bother! She will also tell you that she is not Mitches wife and that his wife is an attorney to intimidate you and try to scare you not to complain! She told me to call back and talk to the service dept and couldn't be bothered talking to me! She warned me that I had better have my receipt for the Windows because they are not in business to file paperwork! REALLY? The installer they sent out could barely breathe or move for that matter I thought he was going to have a heart attack! The finishing work is awful! Sloppy! Also he only will accept a certified check as soon as the installers arrive even before the work is done! DONT DUE IT, because if their is a problem they have the whole amount! They leave the house and go IMMEDIATELY TO CASH THE CHECK. Beware and be cautious because once the Windows are installed they don't want to know you!