Be wary of Vacation Rental Pros. In our experience with them, we found them to be deceitful and very hard to reach after the initial sale. They were friendly enough at first when doing the actual booking but after that it was a whole different story. They did not return my voice messages and one time they actually hung up on me as soon as I identified myself and why I was calling. In all our experiences with VRBO, this would have to be the worst and I will never rent any place managed by Vacation Rental Pros ever again. Oh and read the fine print in the rental agreement, that should tip you off as to what kind of a company they are. Section 25 says, "... Guest agrees that they will not (nor will they cause or cooperate with others to) publicly criticize, ridicule, disparage or defame the Company or its products, services, policies, directors, officers, shareholders or employees with or through any written or oral statement or image (including, but not limited to, any statements made by via wesites, blogs, postings to the internet, or emails and whether or not they are made anonymously or through the use of a pseudonym). ...(penalty)in the amount of Five Thousand Dollars ($5000), per day each occurance" You have to ask yourself, what are they trying to hide that they have to put that in their rental agreement? I have never seen that language in a vacation rental agreement before. That agreement basically says you can't complain about your accomodations (products, services), them not returning phone calls, etc. The very thing that reviews are there for, to help other's decide whether or not a place is a good one to spend their annual vacation time at. Again, what are they trying to hide except they know how they operate and they are trying to keep that from getting out. This was my experience but I would suggest you stay clear.