I and 25 co-workers are having similar issues... Never received my W2. They tried to charge me money for a copy...MMM I never got one. They do not have a LIVE person to speak to. My online account was locked. (unknown why??) The automatic system just refers you to call your employee who only refers you to ADP because they pay them to do that sort of stuff. ADP's automatic system say GOODBYE and hangs up out of the blue. It also recommends you to call IRS for W2s which is what employers pay ADP to do..... Kind of odd. I will never work for another employer who uses ADP for anything! All in all...ADP is awful. User's recommendation: Good luck and dont even try with ADP.