This is the last message you have sent me. From approx 10 days after I received this unit, you have verbally telling me that you are sending me a shipping label. You have not done so. Now your telling me I have to pay for return myself. I have recorded each telephone call I have had with KALORIK telling me that I will receive a shipping label within an hour and that a manager would also return my calls shortly. That never happened, Thank You for your information below however, when I informed your company of the extreme smoke problem with this unit over the telephone they promised me a return shipping label after which they would deduct from my refund. They advised that the cost to you for the shipping label would be far less than it will be for me. On more than 4 or 5 occasions they advised the shipping label would be sent to md within an hour, it never came. I have the promise for a shipping label recorded on my cell phone and will use that information if necessary. I don.t want to send this back just to send it back, it is dangerous setting my smoke alarms off and leaving a terrible odor I our new home. Please send the shipping label as promised. Sam Campione 541 999 **** From: Kalorik Customer Service Team Sent: Monday, March 22, 2021 6:55 AM To: cnjcampione@***.com Subject: RETURNING DEAR COSTUMER, Thanks for reaching out. Satisfying our customers is very important to us and Im sorry we couldn't meet your requirements. I can only apologize for any problem, your order number C2DADF5312 is in process to be REFUNDED, it takes from 7- 10 business days. Shipping To return your product, mail it to: Kalorik, 16175 NW 49th Avenue, Miami Gardens, FL 33014 United States. You will be responsible for paying for your own return shipping costs under the manufacturers 1-year warranty. Shipping costs are non-refundable. You may use the carrier of your choice. Depending on where you live, the time it may take for your exchanged product to reach you may vary. PLEASE REPLAY WITH THE TRACKING NUMBER AND DELIVERY COMPANY Thank you, AR