They have cheated me three times. Last year I bought an antivirus program. Once I gave credit card details the purchase went through and another pop up box appeared offering another product “Total security”. I clicked on product to look at it and they immediately charged me without entering my card number again. I couldn’t download the programs anyway due to lack of memory on my computer and another computer glitch (McAffee wouldn’t go completely) Customer support suggested all sorts of things like “ go into setting” “ do this and that”. I asked full refund from them within 5 days. They never came back to me. Anyway I swallowed my “stupidity” and tried to forget them. Until now! They suddenly charged my credit card. I had no idea that I had an account with them and an autorenewal agreement. I am completely pissed off. I am trying to get my money back and I am bombarding bitdefender with emails. I contacted my credit company too but I don’t hold my breath. AVOID THEM!!!