Horrible company! they make mistakes on your order then they back out when it comes time to refund or compensate for their mistake. I placed an order and the photo was so different than what was actually received. The actual product was cheap and ugly and the photo showed an upscale product. then they offered me 10 free roses. when i asked them to be nicely arranged they refused. why would i send a gift with just 10 roses thrown in there haphazardly?? Zero level of customer service and they don't even escalate to a supervisor nor give you the name of the representative who has zero level of customer service. and they dont answer their phones. very unresponsive and rude User's recommendation: stay away.