16 Jan, 2020 → by ClaimboUser903727
automatically putting on daily roaming bundle when I did not want it
2
On my last factura I was charged 5 x15€ for Tarifa de Viaje Mundo for receiving calls and making whilst I was in kenya. I did not ask to be put on this tariff. I wanted to pay the out of bundle prices of Realizadas 1, 69€/min + 1, 21€ de establecimiendo de llamada (IVA incluido) You automatically put me on the Viaje Mundo tarif because it was more money for you. I did not ask for it. I make only a few calls and no data roaming because I thought I was out of any bundle tariff. I have made a complaint and you will not return my money. So I want to ask for your legal department so I am going to make a claim against you. I want to cancel my contract with Vodafone because you stole my money. I will pay for the phone I bought but I cancel everything else. Please advise me of your legal department details. Mark Comer