LOANCARE Loan # XXXXXX4710 10401 OSO RIDGE PL NW ALBUQUERQUE NM 87114 I was paying this mortgage loan making automatic payments from my Chase Account Bank. On June 03 2020 I received a letter from Loancare about delinquency of my loan for two months, after checking my account I made the two months payments and the late charge fee was removed, I made a complain about stopping automatic payment without any notification. My credit has been affected and now I am asking you to corrected, this was your mistake. I can provide copy of my chase statement for the entire year so you can check my solvency to make all my payments on time. Any question you may have please call me at [protected]. Arcelia Sorkin