After exiting the car wash on Friday February 20, 2021 at 8:30am and entering the vacuum area I observed that a 2 1/2" x 1" area of paint on my roof trim had been taken off as well as the trim being displaced off the top of the car. I filed an incident report with the singular employee that was working that day and was told within 72 hours after watching the video I would be contacted. Saturday morning at approximately 10:30am I was contacted to say that they do not take care of issues regarding trim or vehicles over 5 years old, and the footage was not even reviewed just a blanket statement given to me. I have now began the process of trying to elevate my complaint.